Telecommunication network, Vodafone says it has begun a network capacity expansion to enable it to meet the increasing demand of its customers amidst the outbreak of the novel Coronavirus disease.
This, according to the company is to address the poor network challenges its customers are currently facing in the wake of the pandemic in Ghana.
“We are also aware of the slow connectivity in some parts of the country, which is due to increased traffic on our network. Throughout the month of April, we are embarking on network capacity expansion to enable us to accommodate the surge resulting from the COVID-19 pandemic,” Vodafone said in a message to its customers.
In the past weeks, customers of Vodafone had complained about interruptions from the network provider making it difficult to undertake regular day to day activities.
But Vodafone attributed the situation to fibre cuts.
It apologised for the inconvenience caused and disclosed that the challenges have been resolved.
“We recently experienced multiple fibre cuts which caused some disruptions on our network and largely impacted our mobile customers. We deeply regret the inconvenience it may have caused and wish to assure you that the issues have been resolved.”
Vodafone, however, indicated that it is committed to positively impacting the lives of people, businesses, and communities through technology during this crucial time.
Vodafone also stated that it “will continue to invest to provide our customers with consistent and reliable network and services.”
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