When You Had Nothing To Do With It
You shouldn’t apologize when you had no hand in the situation that you are apologizing for. Sometimes you think what your boss wants is an apology, but they just want to be able to understand what happened. Always taking responsibility will reduce your credibility, and make it harder for you when there’s actually something that you should be apologizing for.
When You’re Asking For Something
If you’re going to be apologizing the whole time when you ask someone for help, then it’s best to not ask them at all. Instead, express your gratitude. They will undoubtedly prefer a ‘Thank You’ to an ‘I’m Sorry’.