The Kotoka International Airport (KIA) has, for the first time, become the recipient of two prestigious awards announced by global airport customer experience measurement and benchmarking body, Airport Council International (ACI).
The ACI World revealed the winners of its world-renowned Airport Service Quality (ASQ) Awards on Monday, March 9, 2020.
The KIA topped the ranking as Africa’s ‘Best Airport By Size and Region’ with a passenger population of between two and five million by the ACI’s Customer Experience Award.
The Terminal 3 of the KIA, which serves regional, international and long-haul operators, was also named the continents ‘Most Improved’ Airport in the year under review.
The Awards which were released in Montreal, Canada, also recognise the largest number of winning airports ever this year.
KIA was among the first time winners, joining consistent winners such as Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, Toronto Pearson, among a host of others.
The winning airports will come together at the ASQ Awards Ceremony to be held during the third ACI Customer Experience Global Summit, taking place in Krakow, Poland in September.
Airport Service Quality (ASQ)
The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. In 2019, more than half of the world’s 8.8 billion travellers passed through an ASQ airport.
Click on the comment box below and leave us your thoughts. Thank you