Google Explains The Cause Of Last Friday’s Cedi-Dollar Exchange Rate Glitch

Search engine giant, Google has apologised for a glitch in its currency converter widget which displayed the wrong cedi-dollar exchange rate on Friday, March 15, 2019.

The exchange rate on Google displayed $1 for GHC22.72, and this got a lot of Ghanaians talking on social media. But this glitch was fixed in a matter of hours.

See Also: Google Scares Ghanaians As The Cedi Stood At GHC22.72 To $1 On The Search Engine

Google has however written to the Ministry of Finance to explain the cause of the glitch.

The Ministry of Finance disclosed in a statement that Google had apologised for the glitch in a letter which was addressed to the Minister of Finance and the Governor of the Bank of Ghana.

In the letter, Google’s Head of Public Policy & Government Relations for West and Francophone Africa, Mrs Titi Akinsanmi said: “we are aware of the issue of inaccurate conversions for Ghanaian Cedi currency on Friday the 15th of March. This was caused by a minor glitch that was quickly fixed.”

Mrs Titi Akinsanmi further went to add: “We always aim to provide people with the most relevant, useful information to help them to make the right decisions. But sometimes there are temporary issues that can cause people to have undesired experiences, like the one this past Friday. This was regrettable,”

She also made reference to Nigeria, which also experienced a similar glitch as the country headed to the polls in February.

Below is the full statement from the Ministry of Finance

Google regrets a glitch in its exchange rate currency converter that affected their cedi to dollar rates last Friday.

Accra, Wednesday 20th March 2019 – On Friday, 15th March, Google’s currency converter widget displayed a cedi to dollar rate that was four times the actual value, alongside erroneous market rates of a number of currencies against the Ghanaian Cedi.

2. In a letter addressed to the office of the Minister for Finance, Ken Ofori-Atta and the Governor of the Bank of Ghana, Ernest Addison, Mrs Titi Akinsanmi, Google’s Head Public Policy & Government Relations, West and Francophone Africa said: “we are aware of the issue of inaccurate conversions for Ghanaian Cedi currency on Friday the 15th of March. This was caused by a minor glitch that was quickly fixed.”

3. The alleged “minor glitch” went viral on social media shortly after it appeared online, as Ghanaians sought to understand whether Google’s currency convertor’s ludicrous rates were true. Google did not specify if their system had been attacked by malware.

4. “We always aim to provide people with the most relevant, useful information to help them to make the right decisions. But sometimes there are temporary issues that can cause people to have undesired experiences, like the one this past Friday. This was regrettable,” said Mrs Akinsanmi.

5. Although she expressed regret over what has affected two other countries since the beginning of the year, Mrs Akinsanmi stopped short of apologizing for the glitch.

6. Nigeria was also recently affected by a similar “glitch” as the country headed to the polls in February.

On the 22nd of February, the Naira had traded at about twice its normal value. It was the second time Africa’s largest economy had suffered from an error in Google’s currency converter system. Mid-January this year, Pakistan Rupee also suffered a glitch with affected values similar to what occurred in Nigeria.

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